How to recover my wallet?

The only way to recover your wallet is by using the 12–24 word seed phrase you received when creating it. This phrase is the key to your wallet and must be stored safely.

What is a seed phrase?
A seed phrase is a unique set of 12–24 words that allows you to recover your wallet if you lose access (e.g., due to a lost device or forgotten password).

I lost my seed phrase. What should I do?
Unfortunately, we cannot help recover your wallet without the seed phrase. For your security, BTC Direct does not store or have access to your seed phrase or private keys.

Why can’t BTC Direct recover my wallet?
We do not have access to your wallet or funds. Wallets are designed this way to ensure only the owner has full control.

How can I prevent losing access in the future?

• Write down your seed phrase and store it in a safe place.
• Do not store it digitally (e.g., on your phone or in the cloud).
• Consider keeping multiple paper backups in different secure locations.

Can BTC Direct reset or regenerate my seed phrase?
No, that’s not possible. The seed phrase is generated once when you create your wallet and cannot be recreated or reset.

Is there any other way to recover my wallet?
No. The seed phrase is the only way to restore your wallet. This ensures maximum privacy and security.

How do I recover my wallet using the seed phrase?

1. Install a wallet app that supports seed phrase import (e.g., Trust Wallet, MetaMask).
    
2. Choose “Import Wallet” or “Restore Wallet.”
    
3. Enter your complete seed phrase (correct spelling and order).
    
4. Set a new password or PIN.
    
5. You’ll regain access to your wallet and funds.
   
   

What if I remember only part of my seed phrase?
Sadly, an incomplete or incorrect phrase won’t work. All words must be correct and in the right order.

How do I know my seed phrase is secure?
It’s safe if:

• It’s written down and stored offline.
• It hasn’t been shared.
• It’s not saved digitally or in the cloud.

Reminder: Your seed phrase is your responsibility. BTC Direct cannot access or restore wallets.