When placing an order with a bank account via SOFORT Banking, it's important to know that SOFORT payments generally take 1-3 business days to reach our bank account. It isn't 'instant' as the name suggests.
To help mitigate the waiting we give the opportunity to send a valid proof of payment.
To submit a proof of payment, please send it to sepa@btcdirect.eu, ensuring the payment reference and amount paid are clearly visible.
A proof of payment can only be verified manually during our opening hours, which are:
Weekdays
9:00h-22:00h
Weekends & Holidays
10:00h-18:00h
Please note that we can only release up to 1000,- euro of your pending orders. If your orders exceed this amount we cannot guarantee it's release before receiving your payment.
Should you wish to receive your cryptocurrency quicker; we recommend using an instant payment method like Credit Card or Giropay.
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