How does the wallet verification work?

BTC Direct is registered as a company with De Nederlandse Bank (DNB), this means we have to comply with European regulations enforced by the DNB. This includes wallet verification.

When you verify your wallet address, it is important to share with us the required information in the screenshot. Follow the guidelines below to ensure your screenshot meets the requirements:

• We need to be able to recognise the platform, i.e. a QR code alone is not enough.
• The wallet address must be visible, this may be partial if not otherwise possible.
• It should be a full-screen screenshot, so we should be able to see the entire desktop including the taskbar.

The ideal screenshot looks like this when using a PC:

The ideal screenshot when using a phone looks like this:

Making a screenshot
If you're not sure how to take a screenshot, we have a handy guide with step-by-step instructions. Click here to learn more about taking screenshots.

By following these requirements for wallet screenshots, you will ensure that the required information is clearly visible and help us verify your wallet address more efficiently.

In our FAQ article "Why did my wallet verification fail?" you can read exactly what we will accept and what we won't.