Account

Open account

• What is the ''Travel Rule'' and how does it affect me?
• How do I create an account?
• Which countries do you offer services to?
• What is the minimum age for trading in BTC Direct?

Accountlimits

• How can I increase my account limit?
• How to format a CSV file in Excel?
• Why is BTC Direct asking about the source of my funds?
• What is a proof of address?

Login

• Why haven’t I received a password reset email?
• Why haven’t I received a verification email?

Settings

• Where can I find my transactions?
• How can I remove my wallet address from BTC Direct?
• How do I change my IBAN?
• How do I change my email address?
• How do I change my password?

Delete account

• How can I close my account?