After requesting a password reset on our platform, we will send you a password reset email.
Depending on your email provider, it may take a few minutes to receive the password reset email. If you have not received the email after a few minutes, it is possible that your internet provider has marked the email as spam.
To ensure you receive emails from BTC Direct, please follow these steps:
- Check your spam folder. If you find an email from us, mark it as ‘Not spam/junk.’
- Add info@btcdirect.eu and support@btcdirect.eu to your email contacts or safe senders list.
- Some email providers automatically delete emails flagged as spam. Therefore, adjust your settings so that spam messages are saved in a separate folder.
If you have not received this particular email and the steps above do not provide a solution then please contact us.
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