Why did my wallet verification fail?

A wallet address must be managed by you personally and the platform must be recognizable in the screenshot. We accept the following:

• Wallet platforms (hardware - software - online - paper wallets).
• Exchange platforms (Kraken, Kucoin, etc).
• Gambling websites.

We only accept full-screen screenshots where the entire desktop is visible.
A screenshot of a mobile wallet will require the entire screen to be visible.

We cannot accept the following screenshots:

• Payments made on a platform/person.
• Attempts of purchasing illegal products / services.
• Fraudulent exchange platforms.
• The wallet address received in a Whatsapp conversation.
  Please note: scams are very common in cryptocurrency. More information can be found in this article.
• Wallet addresses that do not match the wallet address you used when creating your order. Please note: We can change your wallet address manually. Please contact our customer service team to ask what you need to send for this.

See the photos below as an example of correct wallet screenshot: