We instantly process your order and transfer your cryptocurrency to the blockchain after authorisation. Depending on the coin you purchased, it may take a little while to appear in your wallet due to network confirmations.
There are a few exceptions that might delay our processing. If this happens, we will always notify you by email:
New bank accounts or limit checks: In most of these situations, we have to verify your order manually. This verification happens during business hours.
Incomplete profile: We need more account documentation from you. Check your inbox for instructions.
Manual bank transfer: We dispatch your coins as soon as the funds reach our bank account. Your purchase price is locked in at the moment of ordering.
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