How long before I receive my cryptocurrency?

We try our best to send out your cryptocurrency within two minutes after you have authorised your order. 

However, below are some possible exceptions. We always notify you by email in these cases. 

• This is your first order (with a new bank account). In this case we will have to verify your order manually. If you make your first order outside of business hours it will most likely take longer.
• Your account documentation is not complete yet. Check your email inbox for further instructions. 
• You have paid by bank transfer. We wait until the payment is credited to our bank account before we send out your coins. The price is fixed at the moment you place the order.
• The order you placed exceeds a certain limit. Depending on the payment method, we may put your order on hold for a so-called cooldown period (one time only) for a maximum 48 hours. You can find more information on the order form.

The cryptocurrency may have already been sent to the address you provided, but the order remains on ‘unconfirmed’. Click here to read more about that.