Does BTC Direct make phone calls?

Your security is our highest priority. That is why, as an extra security measure, we may decide to conduct a brief phone verification to optimally protect your account and transactions.

However, a call from us is never unexpected. We always follow a fixed, predictable process so that you can be sure you are speaking with us.

How does a phone verification work?

The process always follows these steps:

Step 1: Announcement by email
We will always first send you an email to announce our call. This email will be sent from our official address: support@btcdirect.eu.

Step 2: Scheduling the call
In the email, we will ask for a suitable time and the phone number at which we can reach you. This way, we call at a time that is convenient for you.

Step 3: The verification call
The call itself is short. For example, we might ask questions about a recent action on your account to confirm it was you. The sole purpose is to ensure the security of your account.

IMPORTANT: What we will NEVER ask

To protect you from scammers, it is crucial to know what we will never ask, neither by email nor by phone:

• Your password

• Your 2FA codes (verification codes for logging in)

• The recovery phrase (seed phrase) of your wallet

• Remote access to your computer via software like TeamViewer or AnyDesk.

Never give this information to anyone. We do not need this information to help you.