What are the opening hours?

We are always open

You can place orders and trade on our platform 24/7. Our services are always available whenever you are ready. Also our chatbot is available 24/7 to provide you with instant answers at any time.

Live Support Hours 

Would you prefer to speak with one of our specialists? Our support team offers live assistance during the following hours:

• On weekdays: 09:00 – 22:00 (CEST)

• Weekends & Public Holidays: 10:30 – 18:00 (CEST)

Public Holidays: 

• New Year's Day

• Easter Sunday and Easter Monday

• King's Day

• Ascension Day

• Pentecost Sunday and Pentecost Monday

• Christmas Day and Boxing Day

How to reach us:

• Email: Send your inquiry to support@btcdirect.eu We will get back to you as soon as possible.

• Chat: Click the chat icon in the bottom right of your screen to start a conversation instantly.
   

• Phone: Unfortunately, we cannot accept incoming calls. Please note that for security and scam-prevention reasons, we may sometimes need to call you for extra verification. If this is required, we will first reach out via email to safely request your phone number.