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Account

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  • How can I verify my IBAN verification through a banktransfer?
  • Why do I have to send a picture of my identity card or passport?
  • Can I buy cryptocurrencies anonymously?
  • How do I register and activate my account?
  • Why did I receive an email with a request to provide additional information?
  • How can I close my account?
  • Why was my ID card or passport rejected?
  • How do I change my email address?
  • How do I change my password?
  • Why haven’t I received a verification email?
  • What is a proof of address?
BTC Direct - English
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