FAQ / Frequently Asked Questions
General information
- How to format a CSV file in Excel?
- What is BTC Direct’s information?
- What is BTC Direct?
- What are the opening hours?
- How can I contact BTC Direct customer support?
- What are BTC Direct's fees?
Account
- How can I verify my IBAN verification through a banktransfer?
- Why do I have to send a picture of my identity card or passport?
- Can I buy cryptocurrencies anonymously?
- How do I register and activate my account?
- Why did I receive an email with a request to provide additional information?
- How can I close my account?
Wallets
- How to restore your Coinomi wallet into another wallet?
- How to see Ripple (XRP) in your Coinomi wallet?
- How to add your wallet address to your address book?
- How do I take a screenshot in Coinomi? (Android phone)
- Does BTC Direct store my coins for me?
- What is a receiving address and where do I find it?
Buy
- How to use the Bank transfer payment method?
- How to buy Crypto through Kucoin
- How to buy Crypto through Coinomi
- How to DCA Crypto through Trezor Suite
- How to buy Crypto through Trezor Suite
- How to DCA Crypto through Ledger
Sell
- How to calculate the network fees for sending coins for a sell order?
- How to sell Crypto through Coinomi
- How to sell Crypto through Trezor Suite
- How to sell Crypto through Ledger
- FAQ: How do I sell my bitcoin cash?
- I’ve sold coins on your platform, when will the money be credited to my bank account?