I need help. Can BTC Direct be reached via e-mail, live chat and telephone? What are the opening hours?

How do I contact support?

Since cryptocurrencies are still very new, we can imagine it's nice to receive some support when placing an order, for example. That's why we are ready to help you every day of the week with all your questions.

We offer support by email, chat, and phone. For live support, you can reach us at the following times:

• On business days: 09:00 - 22:00
• During weekends: 12:00 - 17:00
• During public holidays: 12:00 - 17:00

Email: When you click Submit a request you can contact us via email. We will do our best to answer all questions as soon as possible. Usually our response time is less than an hour!

Chat: You can find our chat at the bottom right of all pages of our website. Click on the blue chat button to open the window and send your message.

Phone: You can reach us on the following number: +31 (0)24 7000 700.