Is the total value of all your orders added up to more than € 25,000? Then we may send an EDD form via e-mail. This stands for Enhanced Due Diligence. The e-mail contains a link to a questionnaire, in which we ask, for example, for what reason you buy coins and the origin of the funds you use for this purpose.
Why a questionnaire?
According to the rules of the European Union, financial institutions are obliged to use a Customer Identification Program. Information is obtained, verified and recorded from everyone that opens an account. We take these measures in order to prevent malpractice on our platform.
Your data is handled discreetly
Your data is only viewed by our compliance department and then securely stored offline on an encrypted hard drive. We do not share this information with third parties.
Of course you can contact us when you have any questions. Our compliance department can not be reached directly, but our support team is happy to help you out!