I lost access to my wallet. How can I recover it?
The only way to recover access to your wallet is by using the 12-24 word seed phrase that you were given through your wallet platform when you first created the wallet. This seed phrase acts as the key to your wallet and must be kept safe at all times.
What is a seed phrase?
A seed phrase is a unique series of 12-24 words that serves as a backup for your wallet. If you lose access to your wallet (e.g., due to a forgotten password, lost device, or app deletion), the seed phrase allows you to restore your wallet on any compatible device.
I can't find my seed phrase. What should I do?
Unfortunately, if you have lost your seed phrase, we are unable to assist in recovering your wallet. For your security, we do not store or have access to your seed phrase or private keys.
Why can't BTC Direct recover my wallet without the seed phrase?
BTC Direct does not have access to your wallet or its contents. Wallets are designed this way to ensure that only you, the wallet owner, have full control of your funds. Without the seed phrase, it is impossible to recover your wallet.
How can I prevent losing access to my wallet in the future?
To prevent losing access in the future, follow these best practices:
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Write down your seed phrase on paper and store it in a secure location, such as a safe.
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Do not store your seed phrase digitally, as this increases the risk of hacking.
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Consider creating multiple backups of your seed phrase in different secure locations.:
Can BTC Direct regenerate or reset my seed phrase?
No, it is impossible to regenerate or reset a seed phrase. The seed phrase is generated during wallet creation and is unique to your wallet. If it is lost, there is no way to create a new one for the same wallet.
Is there any other way to recover my wallet if I don't have the seed phrase?
No, the seed phrase is the only way to recover your wallet. This design ensures maximum security and privacy for users, as no third party, including BTC Direct, can access or control your wallet without the seed phrase.
How do I import to an existing wallet using my seed phrase?
To import your wallet using your seed phrase, follow these general steps:
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Download and install a compatible wallet app: Choose a wallet app that supports seed phrase recovery (e.g., Trust Wallet, MetaMask, or similar).
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Open the wallet app and select 'Import Wallet': Most wallet apps will have an option labeled 'Import Wallet' or 'Restore Wallet.' You can find a full in-depth guide here for Trust Wallet.
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Enter your 12-24 word seed phrase: Carefully type in your seed phrase in the exact order it was provided. Ensure there are no spelling errors or missing words.
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Set a new password or PIN: Once the seed phrase is verified, you may be prompted to set a new password or PIN for added security.
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Access your wallet: After completing these steps, you should regain access to your wallet, including your funds and transaction history.
What if I remember part of my seed phrase but not all of it?
Unfortunately, even a single missing or incorrect word can make it impossible to recover your wallet. Ensure that your seed phrase is complete and accurate when attempting recovery.
How do I know if my seed phrase is secure?
Your seed phrase is secure if:
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It is written down on paper and stored in a location only you can access.
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It has not been shared with anyone or stored in an unprotected digital format.
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It is not saved on cloud services or any device that connects to the internet.
Important Reminder: Your seed phrase is your responsibility. BTC Direct cannot retrieve lost seed phrases or access wallets on your behalf. Always handle your seed phrase with care to ensure the safety of your funds.
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