To make sure your sell order with BTC Direct is processed correctly, it’s important to send your Bitcoin (BTC) on time with the right network fee.
Time Limit: 3 Hours
Your BTC must arrive within 3 hours of creating the sell order. If it arrives later, your order may be delayed or canceled.
How Network Fees Work
Bitcoin network fees vary depending on the network load and transaction size. The more you pay in fees, the faster your transaction will be confirmed. There is no fixed fee.
- Use a live fee checker like mempool.space to view current recommended fees.
- If your fee is too low, your transaction might not confirm in time.
Recommended Steps
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Send from a wallet, not an exchange
Wallets usually let you manually adjust the fee, while exchanges often batch and delay transactions.
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Choose the right fee
- Visit mempool.space
- Check the “high priority” fee suggestion
- Apply that fee in your wallet before sending
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Send the full amount in one transaction
BTC Direct can only link one transaction to your order. If you send in parts, your order may not be processed properly.
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Double-check the BTC Direct address
Bitcoin transactions are irreversible, so always make sure you paste the correct destination address.
Confirming Your Transaction
After sending:
- Go to mempool.space
- Enter your sending wallet address
- Locate your transaction and check the confirmation status
- Once confirmed, you're all set
If your transaction is still pending after 30–60 minutes, your fee may have been too low. Consider resending it with a higher fee if needed.
Delayed Transaction?
If BTC arrives after 3 hours, your order expires. Our team will contact you to arrange a return of your funds. Please note:
- Manual returns may take up to one month
Tip:
Always send promptly and check current fees to ensure your order is completed quickly and smoothly.
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